TERMS OF SERVICE

Last Updated: July 21, 2026
Version 1.0

1. OVERVIEW

This website is operated by [LEGAL BUSINESS NAME], doing business as Varethorn (“Varethorn,” “we,” “us,” or “our”).

Varethorn provides this website, including all information, products, features, tools, and services available through varethorn.com (the “Site”), subject to these Terms of Service (“Terms”).

Our online store is hosted by Shopify. Shopify provides the e-commerce platform that enables us to offer and sell our products. However, products purchased through this Site are sold directly by Varethorn, not by Shopify.

By accessing the Site, creating an account, submitting information, or purchasing a product, you agree to be bound by these Terms and by the policies incorporated into these Terms, including our:

• Refund Policy;
• Shipping Policy;
• Privacy Policy; and
• Any product-specific terms or written guarantees displayed before purchase.

If you do not agree to these Terms, you must not use the Site or place an order.

Nothing in these Terms limits any consumer right that cannot legally be waived or restricted.

2. ELIGIBILITY

You must be at least the age of legal majority in your state or country of residence to place an order.

If you permit a minor to use the Site under your supervision, you are responsible for that minor’s use of the Site.

By placing an order, you represent that:

• You have the legal capacity to enter into a binding agreement;
• The information you provide is truthful, complete, and current;
• You are authorized to use the selected payment method; and
• Your purchase is for lawful purposes.

3. CUSTOMER INFORMATION AND ACCOUNTS

You are responsible for providing accurate billing, shipping, contact, and payment information.

You must promptly update your information if it changes. We are not responsible for delays, failed delivery, additional shipping costs, or loss caused by an incorrect or incomplete address supplied by the customer, except where applicable law provides otherwise.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activity conducted through your account.

You must notify us promptly if you believe your account or payment information has been used without authorization.

4. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to describe and display our products accurately. However, screen settings, photography, lighting, packaging changes, manufacturing processes, and the natural characteristics of materials may cause minor differences.

Coconut coir is a natural horticultural material. Minor differences in color, texture, fiber length, compression, shape, aroma, moisture level, dimensions, and expansion may occur between production batches. Such minor natural variations are not considered defects when the product remains materially suitable for its intended horticultural use.

Product photographs, demonstrations, before-and-after images, expansion examples, planting results, and lifestyle images are provided for general illustration. Individual results may vary depending on factors including:

• Plant type;
• Climate and temperature;
• Water quality and watering frequency;
• Fertilizer and nutrient use;
• Mixing ratios;
• Container drainage;
• Growing conditions; and
• The customer’s handling and storage of the product.

We do not guarantee any specific plant growth rate, crop yield, germination rate, root development, disease prevention, or gardening result unless an express written guarantee is clearly stated on the applicable product page.

Our coconut coir products are intended for lawful horticultural and gardening use. They are not intended for human consumption, animal consumption, medical use, or therapeutic use.

Customers must follow all directions, warnings, storage instructions, and usage recommendations included on the packaging or product page.

5. PRODUCT AVAILABILITY

Products and quantities may be limited and may be changed or discontinued without prior notice.

Adding a product to a cart does not reserve inventory. Inventory is reserved only after an order has been successfully submitted and accepted.

We may limit quantities purchased per person, household, account, billing address, shipping address, payment method, or order when reasonably necessary to prevent fraud, unauthorized resale, inventory abuse, or misuse of promotions.

6. ORDER SUBMISSION AND ACCEPTANCE

After you submit an order, you may receive an order confirmation email. This email confirms that we received your order but does not necessarily constitute final acceptance.

We reserve the right to review, accept, reject, hold, or cancel an order for legitimate reasons, including:

• Product unavailability;
• Suspected fraud or unauthorized payment;
• Incorrect pricing or product information;
• Duplicate or unusually large orders;
• Shipping restrictions;
• Inability to verify customer information;
• Violation of these Terms; or
• A reasonable concern that the order may be unlawful.

An order is generally considered accepted when it has entered fulfillment or has been shipped.

If we cancel an order after payment has been captured, we will issue the appropriate refund to the original payment method.

7. PRICES, TAXES, AND CHARGES

Unless otherwise stated, prices displayed on the Site are shown in U.S. dollars.

Applicable taxes, shipping charges, and other charges will be displayed before the customer completes checkout whenever reasonably possible.

Customers are responsible for any applicable taxes, customs charges, import duties, or government fees unless the Site expressly states that such charges are included.

We may change prices at any time before an order is accepted. Price changes do not apply retroactively to orders that have already been accepted.

8. PRICING AND LISTING ERRORS

We reserve the right to correct typographical errors, inaccurate descriptions, incorrect promotions, technical errors, or incorrect prices.

If an error affects an order that has not yet shipped, we may:

• Contact the customer for approval of the corrected information;
• Cancel the affected item; or
• Cancel the order and issue a refund.

We will not charge a higher corrected price without obtaining the customer’s consent.

9. PAYMENTS

By submitting payment information, you represent that:

• You are authorized to use the payment method;
• The payment information is accurate;
• The transaction is lawful; and
• The payment provider may process the charge associated with your order.

Payments may be processed by Shopify Payments or another third-party payment provider. Payment processing may be subject to the provider’s separate terms, security reviews, fraud controls, and privacy practices.

We may request additional verification before fulfilling an order. Failure to provide reasonably requested verification may result in cancellation and refund.

10. PROMOTIONS, DISCOUNTS, AND COUPONS

Promotions and discount codes may be subject to separate conditions, expiration dates, product restrictions, quantity limits, or minimum purchase requirements.

Unless expressly stated otherwise:

• Discounts cannot be combined;
• Discount codes have no cash value;
• Discounts cannot be applied retroactively;
• Promotions are available only while supplies last; and
• We may cancel a promotion affected by fraud, misuse, or technical error.

11. ORDER CHANGES AND CANCELLATIONS

Customers should contact us as soon as possible to request an address change, product change, or cancellation.

We cannot guarantee that changes or cancellations can be completed after an order has entered processing or fulfillment.

Once an order has shipped, it must be handled according to our Refund Policy and Shipping Policy.

A cancellation request is not effective until we confirm it in writing.

12. SHIPPING AND DELIVERY

Shipping destinations, processing times, estimated transit times, shipping methods, and related conditions are described in our Shipping Policy and during checkout.

Delivery dates are estimates unless we expressly state that a particular delivery date is guaranteed.

We will make reasonable efforts to ship orders within the timeframe represented on the Site. If we cannot ship within the promised timeframe, we will provide any notice, cancellation option, or refund required by applicable law.

The FTC requires online sellers to have a reasonable basis for advertised shipping timeframes. When a seller cannot ship within the promised time, the customer generally must be given the choice to accept the delay or cancel for a prompt refund.

Carrier delays caused by weather, natural disasters, transportation interruptions, government action, address problems, peak-season volume, or other events outside our reasonable control may affect delivery. Such events do not eliminate any cancellation or refund right provided by applicable law.

13. DELIVERY ADDRESS AND DELIVERY CONFIRMATION

Customers are responsible for providing a complete and deliverable shipping address.

If an address appears incomplete or invalid, we may contact the customer for clarification or place the order on hold.

Tracking information showing delivery to the address supplied by the customer may be considered evidence of delivery, but it does not automatically prevent a legitimate lost-package or misdelivery investigation.

Customers should promptly contact us regarding:

• A package marked delivered but not received;
• A damaged shipment;
• Missing products;
• An incorrect product; or
• A shipment that has not moved for an unusual period.

Prompt reporting helps us preserve carrier claim rights. Failure to report promptly may limit the remedies available from the carrier but does not waive any legal right that cannot be waived.

14. RISK OF LOSS

Except where applicable law requires otherwise, risk of loss passes to the customer when the order is delivered to the shipping address provided at checkout.

Risk of loss does not pass merely because a shipping label has been created.

15. RETURNS, REFUNDS, AND GUARANTEES

Returns, exchanges, refunds, damaged-product claims, missing-item claims, and any money-back guarantee are governed by our Refund Policy in effect when the order was placed.

Customers must follow the return authorization process stated in the Refund Policy. Products sent to an unauthorized address or returned without the required information may experience processing delays.

Any express guarantee advertised on a product page will be honored according to the conditions displayed with that guarantee and our Refund Policy.

Nothing in these Terms restricts a customer’s rights relating to defective, misdescribed, or non-conforming products where those rights cannot legally be excluded.

16. CHARGEBACKS AND PAYMENT DISPUTES

We encourage customers to contact us before opening a payment dispute so that we have an opportunity to investigate and resolve the issue.

Customers must not knowingly submit false, misleading, duplicate, or fraudulent chargeback claims.

When a payment dispute is opened, we may provide the payment provider with relevant records, including:

• Order information;
• Checkout information;
• Applicable policies;
• Customer communications;
• IP or device-related transaction information lawfully available to us;
• Fulfillment records;
• Shipping labels;
• Tracking events;
• Delivery confirmation; and
• Refund or replacement records.

Nothing in this section prevents a customer from exercising a legitimate right under applicable law, card-network rules, or the terms of the customer’s payment provider.

17. ELECTRONIC COMMUNICATIONS AND RECORDS

By placing an order, you consent to receiving electronic communications necessary to process and service the order, including:

• Order confirmations;
• Payment notifications;
• Shipping updates;
• Delivery notifications;
• Refund communications;
• Fraud-verification requests; and
• Customer-support responses.

Transactional communications are separate from promotional marketing communications.

Electronic order records, timestamps, customer communications, payment records, tracking information, and policy versions may be retained and used to document the transaction, subject to our Privacy Policy and applicable law.

18. OPTIONAL TOOLS AND THIRD-PARTY SERVICES

The Site may provide access to third-party services, applications, payment providers, tracking tools, or integrations.

Third-party services are provided under their own terms and privacy policies. We are not responsible for a third party’s independent acts, omissions, outages, or policies, except to the extent responsibility cannot legally be excluded.

Use of an optional third-party service is at the customer’s discretion.

19. THIRD-PARTY LINKS

The Site may contain links to third-party websites.

A link does not mean that we own, operate, endorse, control, or guarantee the third-party website.

Customers should review the third party’s terms and privacy practices before providing information or completing a transaction through that website.

20. REVIEWS, COMMENTS, AND USER CONTENT

Customers may submit reviews, photographs, comments, suggestions, questions, or other content where the Site permits.

By submitting content, you represent that:

• You created the content or have permission to submit it;
• The content reflects your honest experience;
• The content is not deceptive or misleading;
• The content does not violate another person’s rights;
• The content does not contain unlawful, threatening, abusive, or malicious material; and
• Any material connection, incentive, discount, or free product related to the review is properly disclosed.

You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, format, display, and distribute submitted content for legitimate business and marketing purposes, subject to applicable law.

We may moderate or remove content that violates these Terms. We will not intentionally alter a review in a way that materially misrepresents the reviewer’s opinion.

21. INTELLECTUAL PROPERTY

The Site and its content, including text, logos, graphics, photographs, product descriptions, videos, layouts, packaging designs, icons, and software, are owned by or licensed to Varethorn and are protected by applicable intellectual-property laws.

You may use the Site only for personal, lawful, non-commercial shopping purposes.

Without prior written permission, you may not:

• Copy or republish substantial Site content;
• Use our product photographs or videos commercially;
• Remove copyright or trademark notices;
• Create misleading derivative content;
• Scrape or systematically extract Site data;
• Impersonate Varethorn; or
• Use our content to advertise counterfeit or unauthorized products.

22. PROHIBITED USES

You may not use the Site:

• For unlawful, fraudulent, deceptive, or abusive purposes;
• To violate intellectual-property or privacy rights;
• To transmit malware, harmful code, or automated attacks;
• To interfere with Site security or operation;
• To collect information about other users without authorization;
• To submit false orders, payment disputes, reviews, or claims;
• To impersonate another person or business;
• To test stolen or unauthorized payment information;
• To evade purchase limits or fraud controls; or
• In any manner prohibited by applicable law.

We may suspend access, cancel orders, preserve evidence, or cooperate with payment providers and lawful authorities when reasonably necessary to address suspected fraud or illegal activity.

23. PRIVACY

Our collection, use, disclosure, retention, and protection of personal information are described in our Privacy Policy.

By using the Site, you acknowledge that personal information may be processed as described in that policy.

Consent to these Terms does not constitute consent to receive promotional marketing where separate consent is required.

24. DISCLAIMER OF WARRANTIES

Except for express written promises, product guarantees, and legal rights that cannot be excluded, the Site and its services are provided on an “as available” basis.

To the fullest extent permitted by law, we do not warrant that:

• Access to the Site will always be uninterrupted or error-free;
• Every technical error will be corrected immediately;
• Product use will produce a particular gardening result; or
• Information from third parties will always be complete or current.

This section does not exclude any warranty, guarantee, or consumer protection that applicable law does not permit us to exclude.

25. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Varethorn and its owners, officers, employees, contractors, suppliers, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from use of the Site or products.

Where legally permitted, our total liability arising from an individual order will not exceed the amount the customer paid for the product or order giving rise to the claim.

These limitations do not apply to liability that cannot legally be limited, including liability arising from fraud, intentional misconduct, gross negligence, or personal injury where applicable law prohibits limitation.

Some jurisdictions do not permit certain warranty exclusions or liability limitations. In those jurisdictions, the exclusions and limitations apply only to the maximum extent legally permitted.

26. CUSTOMER RESPONSIBILITY AND INDEMNIFICATION

To the extent permitted by law, you agree to be responsible for losses, liabilities, or reasonable costs resulting directly from:

• Your unlawful use of the Site;
• Your material breach of these Terms;
• Your infringement of another person’s rights;
• Your fraudulent conduct; or
• Your intentional misuse of a product contrary to clear instructions or warnings.

This section does not require a consumer to indemnify us for our own negligence, defective products, unlawful conduct, or obligations that cannot legally be transferred.

27. FORCE MAJEURE

We are not responsible for delay or failure caused by events outside our reasonable control, including severe weather, natural disasters, epidemics, carrier interruptions, labor disputes, cyberattacks, government action, war, civil unrest, utility failures, or supply-chain disruption.

We will make reasonable efforts to reduce the impact of such events and communicate material delays.

This section does not remove any cancellation or refund right that applicable law provides when an order cannot be fulfilled.

28. SUSPENSION AND TERMINATION

We may suspend or terminate access to the Site when we reasonably believe a user has violated these Terms, committed fraud, threatened Site security, or engaged in unlawful conduct.

Termination does not affect:

• Payment obligations already incurred;
• Rights or remedies that arose before termination;
• Pending refunds or returns;
• Privacy obligations; or
• Provisions intended to survive termination.

29. INFORMAL DISPUTE RESOLUTION

Before commencing formal legal proceedings, the parties agree to make a good-faith effort to resolve the dispute informally.

A customer may send a written notice containing:

• The customer’s full name;
• Order number;
• Contact information;
• A description of the dispute;
• Supporting documentation; and
• The requested resolution.

The parties will have 30 days after receipt of a complete written notice to attempt informal resolution.

This requirement does not prevent either party from:

• Filing an eligible small-claims case;
• Seeking urgent injunctive relief;
• Responding to an existing claim; or
• Exercising a right that cannot legally be delayed or restricted.

30. GOVERNING LAW AND VENUE

These Terms and transactions with Varethorn are governed by the laws of the State of [STATE OF BUSINESS REGISTRATION], without regard to conflict-of-law rules.

Subject to any mandatory consumer right, legal proceedings shall be brought in the state or federal courts located in [COUNTY AND STATE], and the parties consent to the jurisdiction of those courts.

Mandatory consumer protection laws of the customer’s place of residence remain applicable where those laws cannot legally be waived.

31. SEVERABILITY

If any provision of these Terms is found invalid or unenforceable, that provision will be enforced to the maximum extent permitted or severed if necessary.

The remaining provisions will remain effective.

32. NO WAIVER

A failure or delay in enforcing a provision of these Terms does not waive the right to enforce that provision later.

A waiver is effective only when made in writing by an authorized representative of Varethorn.

33. ASSIGNMENT

Customers may not assign their rights or obligations under these Terms without our prior written consent.

We may assign these Terms in connection with a merger, acquisition, reorganization, sale of assets, or transfer of the business, subject to applicable law and our continuing privacy obligations.

34. ENTIRE AGREEMENT

These Terms, together with the policies and product-specific conditions referenced in them, form the entire agreement between the customer and Varethorn concerning use of the Site and the applicable purchase.

If a product page contains an express written guarantee that conflicts with a general disclaimer in these Terms, the express guarantee controls for that product.

35. CHANGES TO THESE TERMS

We may update these Terms to reflect changes to our business, products, technology, or legal obligations.

The current version will be posted on this page with the “Last Updated” date.

Changes generally apply prospectively and will not materially reduce rights relating to an order already accepted unless:

• Applicable law requires the change;
• The change benefits the customer; or
• The customer agrees to it.

Continued use of the Site after revised Terms become effective constitutes acceptance of the revised Terms for future use and future orders.