RETURN AND REFUND POLICY

Effective Date: July 21, 2026

Thank you for shopping at Varethorn. We want you to be satisfied with your purchase. This Return and Refund Policy explains the conditions and procedures applicable to purchases made through varethorn.com.

By placing an order with us, you acknowledge that you have reviewed and agreed to this policy. Nothing in this policy limits any non-waivable rights available to you under applicable consumer protection laws.

1. 60-Day Return Period

You may request a return within 60 calendar days after the date your order is shown as delivered by the shipping carrier.

To qualify, you must contact us before the 60-day period expires and receive return authorization and return instructions from our customer support team.

Returns sent without prior authorization may be refused, delayed, or returned to the sender.

2. Standard Return Eligibility

Unless otherwise covered by our Satisfaction Guarantee or required by applicable law, returned products must:

• Be unused, unexpanded, dry, clean, and in substantially the same condition in which they were received;
• Be returned in the original packaging whenever reasonably possible;
• Include all products, components, promotional items, and accessories received with the order;
• Be accompanied by valid proof of purchase, such as the order number or purchase confirmation; and
• Be shipped according to the return instructions provided by us.

Because coconut coir is a moisture-sensitive growing medium, products that have been expanded with water, mixed with soil or fertilizer, planted in, contaminated, materially altered, or used for gardening are generally not eligible for a standard return unless they are defective, damaged upon arrival, incorrectly supplied, or eligible under our 60-Day Satisfaction Guarantee.

3. 60-Day Satisfaction Guarantee

Eligible first-time customers may evaluate the product by opening and expanding one coconut coir brick from their first qualifying order.

If you are not satisfied, you may contact us within 60 calendar days after delivery and request review under our Satisfaction Guarantee.

To qualify:

• The request must relate to your first purchase of the applicable product;
• No more than one brick may have been opened, expanded, or tested;
• All remaining unused bricks must be returned if requested;
• You must provide your order number and a reasonable description of the issue;
• We may request photographs of the product, packaging, batch information, or the expanded material to verify the claim; and
• The claim must not involve misuse, improper storage, contamination, incorrect preparation, or use inconsistent with the product instructions.

Unless otherwise required by law, the Satisfaction Guarantee is limited to one claim per customer, household, billing address, shipping address, and payment method.

This limitation is intended to prevent duplicate, fraudulent, or abusive claims and does not affect legitimate claims involving defective, damaged, or incorrectly supplied products.

4. How to Request a Return

To start a return, contact us at:

Email: support@varethorn.com
Website: varethorn.com

Include the following information:

• Your full name;
• Your order number;
• The email address used to place the order;
• The product and quantity involved;
• The reason for the return; and
• Photographs or video when the product is damaged, defective, incorrect, incomplete, or materially different from what was ordered.

If your request is approved, we will provide return instructions and, when applicable, a return authorization number or return shipping label.

Do not send products to the address printed on the original shipping label or packaging unless we specifically instruct you to do so. Some orders may be shipped through fulfillment facilities that are not authorized to receive customer returns.

5. Return Shipping Costs

For returns caused by a change of mind, accidental purchase, ordering the wrong quantity, or another reason not caused by Varethorn:

• The customer is responsible for return shipping costs;
• The customer must use a trackable shipping service; and
• Original shipping charges, expedited shipping charges, and other delivery-related charges are non-refundable unless required by applicable law.

When a return results from an incorrect product, verified defect, damage in transit, or another error attributable to Varethorn, we will provide an appropriate remedy and cover reasonable return shipping costs when a physical return is required.

We do not charge a restocking fee for approved returns. However, deductions may be made when legally permitted if products are returned incomplete, damaged after delivery, excessively handled, or materially reduced in value by the customer.

6. Damaged, Defective, Incorrect, or Missing Products

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible, preferably within 7 calendar days after delivery.

Your message should include clear photographs of:

• The product;
• The shipping box or mailer;
• The shipping label;
• Any visible damage;
• The quantity received; and
• Any batch, barcode, or product identification information.

After reviewing the claim, we may provide, as appropriate:

• A replacement;
• Reshipment of missing items;
• A partial refund;
• A full refund; or
• Another remedy required by applicable law.

Do not discard the product or packaging until we confirm that it is no longer required for inspection or carrier documentation.

Reporting an issue after seven days does not automatically eliminate any rights that cannot legally be waived, but delayed reporting may make it more difficult to verify damage, shortages, or carrier-related claims.

7. Orders Marked as Delivered but Not Received

When tracking information shows that an order was delivered but you cannot locate it, please:

1. Confirm that the shipping address entered at checkout was correct;
2. Check the mailbox, porch, side entrance, garage, reception area, parcel locker, or other safe location;
3. Ask household members, neighbors, building staff, or reception personnel;
4. Allow up to 48 hours, because some carriers may scan packages shortly before final delivery; and
5. Contact the carrier and request delivery confirmation or a location investigation.

You must notify us promptly if the package remains missing.

We will review the tracking records, delivery information, address supplied at checkout, carrier findings, and any available delivery evidence before determining the appropriate resolution.

An automatic refund is not guaranteed solely because a customer reports that a package cannot be located when the carrier has recorded successful delivery. However, we will provide any remedy required by applicable law and will reasonably assist with verified carrier loss, misdelivery, or delivery error.

8. Lost or Undelivered Orders

If tracking confirms that a package was lost in transit or was not delivered within a reasonable period, please contact us.

After confirming the circumstances with the carrier or fulfillment provider, we may offer a replacement or refund, subject to product availability, carrier findings, and applicable law.

Customers are responsible for providing a complete and accurate shipping address. Orders returned because of an incorrect, incomplete, inaccessible, or undeliverable address may be refunded after the products are received back, less actual shipping or carrier return costs where legally permitted.

9. Order Changes and Cancellations

You may request an order cancellation or address change before the order has been processed or shipped.

We process orders quickly, so cancellation or modification requests are not guaranteed.

Once an order has been fulfilled, transferred to a shipping facility, or shipped, it generally cannot be canceled. You may request a return after delivery in accordance with this policy.

Submitting a cancellation request does not confirm cancellation. An order is canceled only after you receive written confirmation from us.

10. Exchanges

We do not guarantee direct exchanges for preference-based returns.

For the fastest service, you may return the eligible product and place a new order after the return is approved.

When you receive an incorrect, damaged, or defective product, we may send a replacement without requiring a new purchase. Replacement availability is subject to inventory.

11. Sale and Promotional Items

Unless a product is clearly identified as Final Sale before purchase, sale and promotional products are subject to the same eligibility requirements described in this policy.

Products clearly marked Final Sale are not returnable for change-of-mind reasons. However, Final Sale status does not exclude remedies required by law for products that arrive damaged, defective, or materially different from what was ordered.

Promotional items received free with a purchase must be returned with the qualifying order. If a promotional item is not returned, its stated or reasonable retail value may be deducted from the refund where legally permitted.

12. Bundles and Multi-Pack Orders

Products purchased as a bundle or multi-pack must generally be returned as the complete bundle.

Partial returns of bundle quantities are not guaranteed unless:

• The product was missing, damaged, or defective;
• We supplied the incorrect quantity;
• We expressly approve a partial return; or
• A partial remedy is required by applicable law.

If part of a bundle has been used or is not returned, the refund may be adjusted to reflect the products retained, used, damaged, or missing.

13. Return Transit Responsibility

Customers making a return are responsible for securely packaging the products and retaining the return tracking number and shipping receipt.

For customer-paid returns, the customer bears the risk of loss until the return is delivered to the authorized return location.

We are not responsible for a return that is lost, misdirected, damaged because of inadequate packaging, or sent to an unauthorized address.

14. Refund Inspection and Approval

After an authorized return is received, we will inspect it and notify you whether the refund has been approved, rejected, or adjusted.

We may reasonably reduce or reject a refund when evidence shows that:

• The product was materially used beyond what is permitted under the Satisfaction Guarantee;
• The product was damaged after delivery;
• Products or quantities are missing;
• The return contains a different product;
• The product was contaminated, altered, substituted, or improperly stored;
• The request contains false, misleading, altered, or inconsistent information; or
• The return otherwise does not satisfy this published policy.

Any decision will remain subject to applicable consumer protection laws.

15. Refund Method and Processing Time

Approved refunds will be issued to the original payment method used for the order. We do not normally send refunds to a different card, bank account, digital wallet, or person.

We will generally issue an approved refund within 7 business days after:

• The authorized return is delivered and inspected; or
• We confirm in writing that no physical return is required.

After we issue the refund, your bank, card issuer, or payment provider may require additional time to post the credit to your account.

Refunds are processed in the currency used to complete the original purchase. Currency conversion differences, foreign transaction charges, or fees imposed by a financial institution are controlled by that institution and are not retained by Varethorn.

16. Original Shipping Charges

Original standard or expedited shipping charges are generally non-refundable for preference-based returns.

Original shipping charges may be refunded when:

• We shipped the incorrect product;
• The entire order arrived materially damaged or defective;
• The carrier confirms loss before delivery;
• We cancel the order before shipment; or
• Refund of the shipping charge is otherwise required by law.

17. Refused and Unclaimed Packages

A refused, unclaimed, or abandoned package is not automatically treated as an approved cancellation.

When such a package is returned to our authorized facility, we may issue a refund for eligible products after inspection, less actual outbound shipping, return shipping, address correction, or carrier fees where legally permitted.

Packages that are destroyed, abandoned, or not returned by the carrier may not qualify for a refund unless required by law.

18. Unauthorized Returns

Products returned without authorization, sent to an incorrect address, delivered cash-on-delivery, or returned outside the applicable return period may be refused.

We are not responsible for unauthorized returns or for the costs of forwarding, recovering, storing, or reshipping them.

19. Fraudulent or Abusive Claims

We reserve the right to investigate and deny claims supported by reasonable evidence of fraud or abuse, including:

• Duplicate refund requests;
• False non-delivery claims;
• Returning substitute products;
• Manipulated photographs or documents;
• Intentional product damage;
• Repeated use of different identities or addresses to obtain multiple guarantees; or
• Filing a charge dispute after already receiving a refund or replacement.

We may maintain reasonable records necessary to prevent fraud, comply with payment-provider requirements, and defend legitimate disputes, subject to our Privacy Policy and applicable law.

20. Payment Disputes and Chargebacks

We encourage customers to contact us first so that we have an opportunity to investigate and resolve the issue promptly.

If a payment dispute or chargeback is filed, we may provide the payment provider with relevant records, including:

• Order and payment records;
• The published policies accepted at checkout;
• Customer communications;
• Tracking and delivery confirmation;
• Return records;
• Refund or replacement evidence; and
• Fraud-prevention information.

Nothing in this policy requires a customer to waive any dispute or consumer rights provided by applicable law.

Customers may not obtain more than one recovery for the same transaction. For example, a customer may not retain both a completed merchant refund and a chargeback credit for the same amount.

21. Policy Abuse Does Not Affect Legitimate Rights

Our fraud-prevention and return-verification procedures are not intended to deny legitimate consumer claims.

Nothing in this policy excludes or limits warranties, remedies, or consumer rights that cannot legally be excluded or limited.

Where this policy conflicts with a mandatory law applicable to a customer, the mandatory law will control.

22. Changes to This Policy

We may update this policy from time to time to reflect operational, legal, or regulatory changes.

The version applicable to your order is generally the version published at the time your order was placed, unless a later version provides you with greater rights or applicable law requires otherwise.

23. Contact Information

For return or refund questions, contact:

Varethorn Customer Support
Website: varethorn.com
Email: support@varethorn.com
Legal business name: ADVERTISING AGENCY DUYLICH LLC
Business mailing address: 1500 N Grant St, Denver, CO 80203 . US

Please do not send physical returns to the business mailing address unless our customer support team confirms that it is the authorized return location.