Refund policy
RETURN AND REFUND POLICY
Last updated: August 24, 2026
At Varethorn, we want you to feel confident about your purchase. This policy explains when a product may be returned, how to request a return, and how refunds are processed.
60-Day Return Window
You may request a return within 60 days after the date your order is shown as delivered by the shipping carrier.
Return Eligibility
To qualify for a return:
• The returned coco coir bricks must be dry, unused, unexpanded, and in resalable condition.
• Any individual product packaging included with the order should be returned when reasonably possible.
• You must provide your order number or other proof of purchase.
• Your return request must be submitted within 60 days after delivery.
Opening the shipping box to inspect your order does not make it ineligible. However, coco coir that has been hydrated, expanded, used, contaminated, mixed with soil, fertilizer, or other materials, or damaged after delivery cannot be returned.
Sale-priced items are eligible under the same conditions unless clearly identified as final sale before purchase. Gift cards, if offered, are not returnable.
How to Request a Return
Email support@varethorn.com and provide:
• Your full name;
• Your order number;
• The item and quantity you want to return;
• The reason for the return; and
• Photographs if the product arrived damaged, defective, incomplete, or incorrect.
If your return is approved, we will email return instructions and the authorized return address. Do not send a return to the business mailing address or any address shown on the original package unless our support team specifically instructs you to do so. Returns sent without authorization may be delayed or refused.
Return Shipping Costs
For a standard return, the customer is responsible for return shipping costs. Original shipping charges and return shipping charges are non-refundable unless the return resulted from our error or the product arrived damaged or defective.
If we sent the wrong product, or an item arrived damaged or defective, Varethorn will provide an appropriate replacement, refund, or prepaid return method after reviewing the claim.
Varethorn does not charge a restocking fee for an eligible return.
Damaged, Defective, or Incorrect Orders
Please inspect your order after delivery. Contact support@varethorn.com within 7 days of delivery if your order is damaged, defective, incomplete, or incorrect.
Include your order number and clear photographs of the product, packaging, shipping label, and damage. Please keep the product and packaging until we finish reviewing the claim.
Exchanges
The fastest way to receive a different pack size is to request a return for the eligible item and place a new order after the return is approved.
If an exchange is required because we sent the wrong item, please contact us before placing another order.
Refunds
After receiving and inspecting an eligible return, we will notify you whether the refund is approved.
Approved refunds are issued to the original payment method within 10 business days. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.
If more than 15 business days have passed since we approved your refund, please contact support@varethorn.com.
Order Cancellations and Address Changes
Contact support@varethorn.com as soon as possible to request an order cancellation or address change.
We will try to assist, but we cannot guarantee a cancellation or address change after an order has entered fulfillment. Orders that have already shipped cannot be canceled and must follow the return process described above.
Contact Us
Varethorn
Operated by Advertising Agency Duylich LLC
Email: support@varethorn.com
Phone: +1 408-430-2347
Business mailing address: 1500 N Grant St Ste N, Denver, CO 80203, United States