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SHIPPING POLICY
Effective Date: July 21, 2026
Last Updated: July 21, 2026
Thank you for shopping with Varethorn.
This Shipping Policy explains how orders placed through varethorn.com are processed, shipped, tracked, and delivered. By placing an order through our website, you acknowledge that you have reviewed this policy.
Nothing in this Shipping Policy limits any rights or remedies that cannot legally be waived under applicable consumer protection laws.
1. SHIPPING DESTINATIONS
Varethorn currently ships to eligible addresses within the United States.
Shipping availability may depend on:
• The customer’s delivery address;
• Carrier service availability;
• Product availability;
• Package size or weight;
• Applicable shipping restrictions; and
• The shipping options shown at checkout.
We may be unable to deliver to certain remote areas, restricted locations, freight-forwarding facilities, commercial mail-receiving agencies, or addresses that cannot be verified by the carrier.
Any available shipping methods and charges will be displayed at checkout before the order is completed.
2. ORDER PROCESSING TIME
Orders are generally processed within 1 business day after payment has been successfully authorized.
Orders placed after our daily processing cutoff, on weekends, or on United States federal holidays may begin processing on the next business day.
Processing may take longer when:
• Payment requires additional review;
• The shipping address is incomplete or cannot be verified;
• The order is flagged for potential fraud or unauthorized activity;
• The customer requests an order modification;
• The product is temporarily unavailable;
• The order contains an unusually large quantity;
• Severe weather, system outages, carrier disruptions, or other events affect operations; or
• Additional information is reasonably required to fulfill the order.
“Business days” means Monday through Friday, excluding United States federal holidays.
Order processing time is separate from carrier transit time unless an estimated delivery date shown at checkout expressly states otherwise.
3. ESTIMATED DELIVERY TIME
Standard delivery within the United States is generally estimated at 3–5 business days after the order has been processed and accepted by the shipping carrier.
Delivery timeframes are estimates rather than guarantees unless we expressly state in writing that a specific delivery service is guaranteed.
Actual delivery times may vary depending on:
• The destination;
• Carrier service levels;
• Weather conditions;
• Holiday shipping volume;
• Transportation disruptions;
• Address-access issues;
• Carrier routing;
• Natural disasters;
• Government actions;
• Labor disruptions;
• Incorrect or incomplete addresses; or
• Other circumstances outside our reasonable control.
A delay does not automatically mean that an order has been lost.
However, if we cannot ship an order within the timeframe promised at the time of purchase, we will provide any notice, cancellation option, refund, or other remedy required by applicable law.
4. SHIPPING METHODS AND CARRIERS
Orders may be shipped through USPS, UPS, FedEx, another recognized carrier, or an authorized fulfillment provider.
The carrier used for an order may depend on:
• The customer’s location;
• Package dimensions and weight;
• Carrier availability;
• Delivery speed;
• Fulfillment location; and
• Operational requirements.
We may select a comparable carrier or service when necessary, provided the substituted service does not materially reduce the shipping service purchased by the customer.
Carrier names or estimated delivery dates displayed at checkout do not guarantee that a particular carrier will complete every part of the shipment.
5. SHIPPING COSTS
Shipping costs, if applicable, are calculated and displayed at checkout before payment is completed.
Depending on the promotion, order amount, destination, or products purchased, an order may qualify for free shipping.
Free shipping means that Varethorn covers the standard outbound shipping charge. It does not mean that expedited shipping, address correction, reshipment, return shipping, or other special carrier services are included.
Any expedited or optional delivery charge selected by the customer will be displayed at checkout.
6. ORDER CONFIRMATION
After an order is successfully placed, the customer should receive an order confirmation at the email address or telephone number supplied during checkout.
An order confirmation acknowledges receipt of the order. It does not necessarily mean that the order has been shipped or that every item has passed final payment, inventory, fraud-prevention, and fulfillment review.
Customers should promptly review the order confirmation and notify us if any information is incorrect.
7. SHIPPING CONFIRMATION AND TRACKING
When tracking information becomes available, we will generally send a shipping confirmation to the contact information associated with the order.
Tracking information may take 24–48 hours to display movement after a shipping label has been created.
The creation of a shipping label does not always mean the carrier has physically received or scanned the package. Carrier tracking may begin updating after the package is accepted, sorted, or scanned at a distribution facility.
Customers are responsible for monitoring tracking updates and ensuring that someone can receive or secure the package when delivery is expected.
8. SHIPPING ADDRESS RESPONSIBILITY
Customers are responsible for providing a complete and accurate shipping address at checkout.
Before submitting an order, customers should verify:
• The recipient’s full name;
• Street address;
• Apartment, suite, or unit number;
• City;
• State;
• ZIP code;
• Telephone number; and
• Email address.
Varethorn is not responsible for delivery problems caused solely by inaccurate, incomplete, outdated, or improperly formatted information supplied by the customer.
However, we will provide reasonable assistance and any remedy required by applicable law.
9. ADDRESS CHANGES
Address-change requests must be submitted as soon as possible after the order is placed.
We will make reasonable efforts to update the address before fulfillment, but changes are not guaranteed after the order has entered processing, been transferred to a fulfillment facility, or received a shipping label.
An address change is effective only after Varethorn confirms the change in writing.
After an order has been transferred to a carrier, the customer may need to contact the carrier directly to request a delivery change. Carrier address-change services may not be available and may involve additional fees.
We will not request that a carrier redirect a package to an address that creates a material fraud or security risk.
10. INCORRECT OR INCOMPLETE ADDRESSES
If a carrier returns an order because the address supplied by the customer was incorrect, incomplete, undeliverable, inaccessible, or refused, we will contact the customer when reasonably possible.
Where permitted by applicable law, the customer may be responsible for reasonable costs associated with:
• Original shipment;
• Return-to-sender service;
• Address correction; and
• Reshipment to the corrected address.
A refund for an eligible returned order may be issued after the package is received and inspected, less actual non-refundable carrier costs where legally permitted.
No deduction will be made for a delivery failure caused by Varethorn or our fulfillment provider.
11. ORDER MODIFICATIONS AND CANCELLATIONS
Customers may request an order modification or cancellation before the order has been fulfilled.
Because orders may be processed quickly, we cannot guarantee that a modification or cancellation request can be completed.
Submitting a request does not mean the order has been changed or canceled. The request is approved only after the customer receives written confirmation from Varethorn.
Once an order has been fulfilled, transferred to a fulfillment provider, or shipped, it generally cannot be canceled. The customer may request a return after delivery in accordance with our Return and Refund Policy.
If we cannot ship an order within the promised timeframe, the customer will receive any cancellation and refund options required by applicable law.
12. MULTIPLE PACKAGES AND PARTIAL SHIPMENTS
Orders containing multiple products or quantities may be shipped in more than one package.
Packages from the same order may:
• Have different tracking numbers;
• Be shipped by different carriers;
• Originate from different authorized fulfillment locations; and
• Arrive on different days.
Receiving only part of an order does not necessarily mean that items are missing.
Customers should review all tracking numbers and allow the estimated delivery period for each package before reporting missing products.
The customer will not be charged additional shipping solely because Varethorn divides an order into multiple shipments.
13. DELIVERY TO P.O. BOXES AND SPECIAL ADDRESSES
Delivery to a P.O. Box, military address, parcel locker, commercial location, hotel, temporary accommodation, freight forwarder, or mail-receiving facility may be limited by the available carrier services.
Customers using these addresses are responsible for confirming that the location:
• Accepts the type and size of package ordered;
• Can receive deliveries from the selected carrier;
• Will securely hold the package; and
• Has the correct recipient information.
Orders delivered to freight forwarders, reshipping services, hotels, workplaces, apartment reception areas, or commercial mail-receiving facilities are considered delivered when confirmed as received at the address provided, subject to applicable law and available evidence.
14. DELIVERY ATTEMPTS
A carrier may require:
• A safe delivery location;
• Access to a building or gated property;
• A signature;
• Collection from a carrier facility; or
• Additional delivery instructions.
If delivery cannot be completed, the carrier may attempt redelivery, hold the package for pickup, or return it to the sender.
Customers are responsible for reviewing carrier notices and completing any reasonable pickup or redelivery instructions within the carrier’s stated timeframe.
15. ORDERS MARKED DELIVERED BUT NOT LOCATED
When tracking shows that an order was delivered but the customer cannot locate it, the customer should first:
• Confirm that the shipping address on the order is correct;
• Check the mailbox, porch, side entrance, garage, parcel locker, reception area, or other safe delivery location;
• Ask household members, neighbors, building staff, or reception personnel;
• Check for a carrier delivery notice;
• Allow up to 48 hours in case the carrier recorded delivery shortly before final placement; and
• Contact the carrier to request delivery details or a location investigation.
If the package remains missing, contact us promptly at support@varethorn.com.
Please provide:
• The order number;
• Confirmation of the shipping address;
• The tracking number;
• A description of the issue; and
• Any information supplied by the carrier.
We will review available evidence, which may include tracking records, carrier scans, delivery photographs, geographic scan data, signature records, customer communications, and carrier investigation results.
A carrier’s “Delivered” status will be considered relevant evidence, but it will not be treated as absolute proof in every circumstance.
We will provide reasonable assistance and any replacement, refund, carrier claim, or other remedy required by applicable law.
16. LOST PACKAGES
A package is not considered lost solely because tracking has temporarily stopped updating or the package is delivered later than the original estimate.
A package may be treated as potentially lost when:
• The carrier confirms loss;
• Tracking shows no meaningful movement for an unreasonable period;
• The package substantially exceeds the expected delivery period; or
• Other reliable evidence indicates that delivery is unlikely.
If a package appears lost, contact us so that we can investigate with the carrier or fulfillment provider.
Depending on the circumstances, available evidence, inventory, and applicable law, we may:
• Continue the carrier investigation;
• Reship the order;
• Replace the affected products;
• Issue a partial refund;
• Issue a full refund; or
• Provide another appropriate remedy.
Customers should not file multiple overlapping claims for the same loss with Varethorn, the carrier, the payment provider, and another insurer without disclosing those claims.
17. DAMAGED PACKAGES OR PRODUCTS
Customers should inspect each package promptly after delivery.
If a package or product arrives damaged, contact us as soon as reasonably possible, preferably within 7 calendar days after delivery.
Please retain:
• The product;
• The original packaging;
• The shipping box or mailer;
• Packing materials;
• The shipping label; and
• Any damaged components.
The customer should provide clear photographs showing:
• The exterior packaging;
• The shipping label;
• The damaged area;
• The product received; and
• The quantity received.
Do not discard the product or packaging until we confirm that it is no longer required for carrier documentation or inspection.
After reviewing the claim, we may provide a replacement, partial refund, full refund, or another remedy appropriate to the circumstances and required by applicable law.
18. MISSING OR INCORRECT ITEMS
If an order is incomplete or contains an incorrect product, contact us promptly and provide:
• The order number;
• A description of what was received;
• The quantity received;
• Photographs of the products;
• Photographs of the package and shipping label; and
• Photographs of any packing slip included in the shipment.
We may compare the claim with fulfillment records, package weights, inventory records, photographs, carrier information, and other available evidence.
After verification, we will provide an appropriate remedy, which may include shipping the missing or correct item, replacing the order, or issuing a partial or full refund.
19. REFUSED, UNCLAIMED, OR ABANDONED PACKAGES
Refusing delivery or failing to collect a package does not automatically cancel the order.
When a refused or unclaimed package is returned to our authorized facility, we may process it under our Return and Refund Policy.
Where legally permitted, any refund may be reduced by actual non-refundable shipping, return-to-sender, storage, address-correction, or carrier charges caused by the refusal or failure to collect the package.
No such deduction will be made when the refusal results from our error, a verified defect, material shipping damage, or another circumstance for which we are legally responsible.
20. DELIVERY DELAYS
Delivery estimates may be affected by events outside our reasonable control, including:
• Severe weather;
• Natural disasters;
• Carrier network disruptions;
• Transportation accidents;
• Labor disputes;
• Government restrictions;
• Security incidents;
• Public emergencies;
• Holiday demand;
• Temporary facility closures; and
• Regional service interruptions.
We will reasonably assist customers affected by substantial delays.
A statement that a delay resulted from a carrier or external event does not eliminate any legal duty Varethorn may have regarding unshipped, lost, or undelivered orders.
If we are unable to ship within the timeframe promised when the order was placed, we will notify the customer and provide the opportunity to consent to the delay or cancel for a prompt refund, when required by applicable law.
21. DELIVERY ESTIMATES AND GUARANTEES
All transit times displayed on the website, product pages, advertisements, checkout, or order communications should be understood as estimates unless expressly described as a guaranteed service.
An estimated delivery date is calculated using available information about:
• Fulfillment time;
• Carrier transit time;
• Customer location;
• Business days;
• Holiday schedules; and
• Recent shipping performance.
We do not guarantee delivery on a specific date merely because a customer requires the product for an event, planting schedule, holiday, trip, or other personal deadline.
Customers purchasing for a time-sensitive purpose should place the order sufficiently in advance.
22. FRAUD PREVENTION AND ORDER VERIFICATION
To protect customers and our business, we may review orders for potential fraud, unauthorized payment activity, address inconsistencies, unusual quantities, or other security risks.
We may contact the customer to verify limited order information.
We will not request a customer’s complete card number, banking password, account password, or one-time security code by ordinary email.
An order may be delayed, canceled, or refunded if:
• Payment cannot be verified;
• The transaction is declined;
• The order appears unauthorized;
• Required verification is not completed;
• The shipping address presents a material fraud risk; or
• Fulfillment would violate applicable law or carrier restrictions.
Any decision will be made in accordance with applicable law and our published policies.
23. CHARGEBACKS AND SHIPPING EVIDENCE
We encourage customers to contact us before filing a payment dispute so that we have an opportunity to investigate and resolve the issue.
If a dispute or chargeback is filed, we may provide the payment provider with relevant evidence, including:
• Order details;
• The shipping address supplied at checkout;
• Customer communications;
• Shipping and tracking records;
• Carrier acceptance scans;
• Delivery confirmation;
• Delivery photographs or signature records;
• Replacement or refund records; and
• The store policies applicable to the transaction.
Nothing in this policy prevents a customer from exercising a lawful payment-dispute or consumer-protection right.
A customer may not retain duplicate recoveries for the same loss, such as both a completed merchant refund and a chargeback credit for the same amount.
24. RELATIONSHIP TO THE RETURN AND REFUND POLICY
Returns, exchanges, refunds, and satisfaction-guarantee claims are also governed by our Return and Refund Policy.
Where this Shipping Policy and the Return and Refund Policy address the same issue, they should be interpreted together.
Where either policy conflicts with a mandatory consumer law, the mandatory law will control.
25. CHANGES TO THIS SHIPPING POLICY
We may update this Shipping Policy to reflect changes in our carriers, fulfillment operations, shipping services, or legal obligations.
The version generally applicable to an order is the version published when the order was placed, unless a later version gives the customer greater rights or applicable law requires otherwise.
26. CONTACT INFORMATION
For questions about shipping, tracking, delivery, or an order, contact:
Varethorn Customer Support
Website: varethorn.com
Email: support@varethorn.com
Please do not send product returns to the business mailing address unless our customer-support team confirms in writing that it is an authorized return location.