Shipping policy
SHIPPING POLICY
Last updated: August 24, 2026
Shipping Destinations
Varethorn currently ships to eligible addresses in the United States.
Available shipping services, costs, and any location restrictions are displayed at checkout. We cannot ship to an address when the carrier or checkout indicates that delivery is unavailable.
Order Processing
Orders are generally processed within 1–2 business days.
Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays begin processing on the next business day.
Processing may take longer during high-volume periods, promotions, severe weather, or circumstances outside our reasonable control. If a material delay affects your order, we will contact you using the information provided at checkout.
Estimated Delivery
Most U.S. orders are estimated to arrive within 3–5 business days after shipment.
Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, remote destinations, address problems, and peak-season volume may affect delivery time.
Shipping Rates and Free Shipping
Orders of $49 or more qualify for free standard U.S. shipping when the free-shipping option is available for the delivery address.
For orders below $49, the applicable shipping charge is displayed at checkout before payment.
Shipping promotions apply only under the terms shown on the website or at checkout and may not be combined with other offers unless stated otherwise.
Order Tracking
When tracking is available, we will send a shipping confirmation containing the tracking number to the email address or telephone number provided at checkout.
Tracking information may take up to 48 hours to update after the carrier receives the shipment.
Shipping Address Responsibility
Customers are responsible for providing a complete and accurate delivery address.
Contact support@varethorn.com immediately if you notice an error. We will try to update the address before fulfillment, but changes are not guaranteed after processing begins.
If an order is returned because of an incomplete or incorrect address, refusal, or failure to collect the package, we may deduct the carrier’s return or reshipment cost from the refund where permitted by law. We will contact you before charging an additional reshipment fee.
Delayed or Missing Packages
If tracking has not updated for 5 business days, or your order has not arrived within a reasonable period after the estimated delivery date, contact support@varethorn.com with your order number.
If tracking shows “delivered” but you cannot locate the package, please check the delivery area, household members, neighbors, building management, and the shipping carrier first.
After completing these checks, contact us so we can help open a carrier investigation. Carrier investigations may take several business days. Refunds or replacements will be evaluated based on the investigation and applicable law.
Damaged Packages
If your order arrives damaged, incomplete, or incorrect, contact support@varethorn.com within 7 days of delivery.
Include photographs of the item, packaging, shipping label, and damage. Please keep all products and packaging until the claim is resolved.
Taxes and Charges
Applicable sales tax and shipping charges are calculated and displayed at checkout.
Varethorn will not collect charges outside the amount shown during checkout unless a customer later requests a paid reshipment or another separately approved service.
Contact Us
Varethorn
Email: support@varethorn.com
Phone: +1 408-430-2347
Business mailing address: 1500 N Grant St Ste N, Denver, CO 80203, United States